Did you find the answer to your question? However, if you did not find answer to your question from the site or your problem was not solved, please contact us directly via the Customer Service Chat or by email: info@ilona.works. We will get back to you as soon as possible, next business day at the latest.
FAQ
We have gathered a list of frequently asked questions. We hope that you will find the answer to your question.
Yrittäjän apuri - Auttaa sinua kaikissa yrittäjyyteen liittyvissä kysymyksissä. Kysyminen ei maksa mitään!
General information about the service
Who can buy from our marketplace?
ilona.works - Marketplace is developed for entrepreneurs, small businesses and light entrepreneurs. So as a sole proprietor, public limited company or any other form of company, you can use our services. As a light entrepreneur, you can also purchase the needed business support services through our marketplace. You can buy as an owner, as an employer, as a person in charge of the company, or as the role assigned to your job.
Is the given personal information secured?
Your information is 100% located in Finland. Our platform and payment system is modern and secured.
How can I get in touch with the customer service?
You can contact us through customer service chat on our site or by email info@ilona.works. We will respond to customer service messages as soon as possible, on the next business day at the latest.
How can I give you feedback on your service?
We are genuinely interested in customer experience, so please feel free to leave us feedback by email info@ilona.works or via our customer service chat on the site. We will process all given feedback confidentially.
Ordering and buying
How you can buy from our Marketplace?
First you compare the service packages, choose the one that suits your company and press the buying-button. We only ask you the needed information to confirm the purchase, nothing else. Quick and easy!
What does it cost to buy from the Marketplace?
ilona.works - Entrepreneurs Marketplace is completely free of charge. You do not need to pay extra when purchasing services through us.
How I will get the order confirmation?
After placing your order, you will receive an order confirmation to the email address you provided for us. The service provider will also contact you within a few business days after you have placed the order and will confirm details of your purchase.
Can I change or cancel my order?
Unfortunately, you cannot change or cancel an order details through our marketplace, because the order is personal. Please contact the service provider as soon as possible and they will help you.
How is the services packaged?
Service providers have packed their services to serve entrepreneurs and small businesses at the best possible way.
